Referral Admin Clerk

Job Title: Referral Manager

Location: Ramstein AFB

Travel: N/A

Duties:    

• Coordinating referral management functions and ensures team members receive information in a timely manner.
• Coordinating specialty care referrals
• Making specialty care appointments  
• Serving as functional expert in the area of health benefits.
• Maintaining and tracking referral records. 
• Participating in providing, assessing, improving a wide variety of customer services/relations.
• Assisting in the management of all forms of communication.
• Preparing and submitting administrative reports.
• Making specialty care appointments and providing pre-appointment instructions to patients.

• Review new consults
• Appoint patients on referrals they receive the same day the referrals are requested.
• Provide monthly reports that show patients requiring referral care were treated within the standards.
• Provide monthly reports showing compliance percentage for MTF, other MTF, and Network/non-network provider’s referral return rate.
• Provide monthly reports that show patients requiring referral care were treated within the standards.  

Qualifications:

• Applicant shall be able to type with a minimum of 40 words per minute and have the ability to speak and write English language

Education/Experiences:

• High School diploma or General Educational Development (GED) equivalency.  Completion of Administrative Assistant program is desirable.