Cross Cultural Specialist

Ansbach, Germany
Part Time
Mid Level

Location: Ansbach, Germany
Worksite: On-site
Position: Part-time

Duties:
·  Conduct Relocation Readiness briefings and classes monthly or by request using materials provided by ACS staff.
·  Topics include:

  • Host Nation Orientation and Walking Tour: A 2-day course every 2 weeks on German customs, courtesies, traditions, and language, including a classroom session and walking tour through Ansbach.
  • Basic Conversational German Class: A 1-1.5-hour session held twice per week, covering basics of the German language.
  • English as a Second Language (ESL) Class: A 1-1.5-hour session held once per week, covering basics of the English language.
·  Enter class and client tracking information in the Client Tracking System within three workdays of the training/briefing.
·  Coordinate with the ACS Operations Officer quarterly to suggest improvements to class content.
·  Measure customer satisfaction using the Interactive Customer Evaluation (ICE) website.
·  Be available during facility operating hours to conduct briefings, classes, and services by request or on demand.
Requirements:
 
  • Experience in conducting educational briefings and classes.
  • Strong communication and presentation skills.
  • Ability to manage and track class and client information in a timely manner.
  • Proficiency in using client tracking systems and other related software.
  • Strong organizational skills to manage schedules and class materials.
  • Availability during facility operating hours to conduct classes and provide services as needed.
  • Fluency in both English and German.
  • Familiarity with military relocation processes and ACS programs is a plus.
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