Ladgov Corporation
Medical Appointment Clerk
Pyeongtaek,, South Korea - Full Time
Job Title: Medical Appointment Clerk
Location: Pyeongtaek, South Korea
Travel: N/A
Duties:
Calls patients as needed to schedule, reschedule, and/or cancel appointments.
Answers 90% of calls within 90 seconds.
Ensures 8% or less of calls are abandoned.
Ensures calls are answered in 45 seconds or less for each appointment line.
Maintains an average talk time of 180 seconds or less per call.
Customer/Patient complaints shall not exceed two per month.
Attends the monthly access to care meeting.
Coordinates with the clinic managers to review and update the booking protocols as frequently as required by applicable guidance.
Qualifications:
Operate standard office equipment such as personal computers, copiers, fax machines, and telephone systems.
Understand general medical ethics, telephone etiquette, and excellent communication and customer service skills.
Proficiency in Microsoft Windows applications, to include Word, Excel, and PowerPoint
Read, write, and speak English well enough to effectively communicate with all parties and other health care providers.
Education: A High School Diploma or General Educational Development (GED) equivalency certificate.
Experience: The Medical Appointment Clerks shall have at least one (1) verifiable year of experience for medical administration, office management, scheduling, or practice management within the last five (5) years.
