Referral Clerk

Overview

The Referral Clerk provides administrative and clerical support to the 51st Medical Group by managing patient referral processes within the Military Health System (MHS). This position supports providers, patients, and medical staff by ensuring referrals are accurately prepared, processed, tracked, and documented in accordance with Department of Defense (DoD) and Defense Health Agency (DHA) standards.

Key Responsibilities

Referral Processing & Patient Support

• Receive, review, and process medical referrals for specialty care

• Ensure referrals are complete, accurate, and compliant with MHS and TRICARE requirements

• Coordinate referral appointments with military treatment facilities and civilian providers

• Communicate referral status and instructions to patients in a professional and timely manner

Administrative & Systems Support

• Enter, update, and maintain referral data in authorized medical information systems

• Track referral outcomes and ensure proper follow-up documentation

• Maintain patient confidentiality in compliance with HIPAA and Privacy Act requirements

• Prepare reports and provide referral status updates to clinical staff as requested

Coordination & Customer Service

• Work closely with providers, nurses, and administrative staff to resolve referral issues

• Respond to patient inquiries regarding referral status and next steps

• Assist with problem resolution related to denied, delayed, or incomplete referrals

• Deliver courteous, efficient customer service in a fast-paced clinical environment

Required Qualifications

• High school diploma or GED

• Experience in medical administration, clerical support, or customer service (medical setting preferred)

• Familiarity with medical terminology and referral processes

• Basic computer proficiency and ability to learn DoD healthcare systems

• Strong attention to detail and organizational skills

• Ability to communicate clearly and professionally, both verbally and in writing