Remote Telephone Operator

Location: Remote

Position: Part-time

Duties:

• Answer and direct incoming calls, providing courteous and professional assistance in both English and Spanish.
• Serve as the first point of contact, ensuring prompt and polite communication.
• Assess the nature of calls and escalate emergencies or urgent matters to the appropriate personnel.
• Follow pre-approved scripts and procedures to handle inquiries efficiently.
• Maintain accurate call logs and provide summaries or reports as required.

Requirements:

• Fluency in English and Spanish (Full professional proficiency).
• Experience in customer service, call centers, or as a telephone operator in a professional setting.
• Excellent interpersonal and communication skills – patient, organized, and able to stay calm under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Comfortable managing high call volumes during peak periods.
• Strong internet connection and appropriate workspace for remote operations.