Job Title: Front Desk Clerk 

Work Hours 

• Full-Time (Approx. 35 hours/week) 

• Monday – Friday 

• 0800 – 1700 (Thursday starts at 1300) 

Location 

• ACS Building 108, Caserma Ederle, Vicenza, Italy 

Duties 

• Greet and assist walk-in and phone customers 

• Direct customers to appropriate ACS offices or installation agencies 

• Maintain Client Tracking System (CTS) with daily entries 

• Record customer details (name, rank, DOB, unit, contact info) 

• Update and manage ACS calendar and reservations daily 

• Maintain customer sign-in sheets and service records 

• Archive CTS and submit monthly reports by the 5th of each month 

• Ensure professional, confidential, and courteous service at all times 

Qualifications 

• Experience in customer service or administrative support 

• Strong communication and interpersonal skills 

• Basic computer proficiency (data entry, tracking systems) 

• Ability to manage records and schedules accurately 

• Professional demeanor with strong attention to confidentiality