Senior Lead Tour Guide (SLT)

Washington, DC
Full Time
Entry Level

Position Title: Senior Lead Tour Guide (SLT)

  • Job Type: Full-Time, On-Site

  • Job Location: Bureau of Engraving and Printing, Washington, D.C.

  • Requirements: The candidate shall have:

    • U.S. citizenship

    • Minimum 4 years of customer service experience in public tour settings

    • At least 1 year public speaking experience with groups over 30

    • At least 1 year experience with Microsoft Office Suite

    • Current CPR certification

    • Must pass BEP security clearance

  • Duties: The candidate must:

    • Serve as the alternate to the PM in their absence

    • Supervise and schedule tour guides and ensure daily assignments are executed

    • Conduct guided tours for general public and VIP guests

    • Assist with data collection and report submission

    • Monitor staff performance and visitor feedback

    • Support TS functions and respond to inquiries as needed

    • Ensure cleanliness and order within the tour areas

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