Senior Lead Tour Guide (SLT)
Position Title: Senior Lead Tour Guide (SLT)
Job Type: Full-Time, On-Site
Job Location: Bureau of Engraving and Printing, Washington, D.C.
Requirements: The candidate shall have:
U.S. citizenship
Minimum 4 years of customer service experience in public tour settings
At least 1 year public speaking experience with groups over 30
At least 1 year experience with Microsoft Office Suite
Current CPR certification
Must pass BEP security clearance
Duties: The candidate must:
Serve as the alternate to the PM in their absence
Supervise and schedule tour guides and ensure daily assignments are executed
Conduct guided tours for general public and VIP guests
Assist with data collection and report submission
Monitor staff performance and visitor feedback
Support TS functions and respond to inquiries as needed
Ensure cleanliness and order within the tour areas