Cultural Adaption Advisor

Job Title:  Cultural Adaption Advisor

Location:  Wiesbaden, Germany

Duties:

• Shall provide Cultural Adaptation and Foreign-Born Family support services for Army Community Service (ACS). Services include but are not limited to host nation local community tours, German language courses, English as a second language (ESL) courses and hosting multi-cultural activities.
• Shall provide input to the monthly integrated community calendar for Cross Cultural Adaptation Program.
• Shall create and maintain records and files for the services provided under this contract.
• Shall coordinate all class schedules with the Relocation Readiness Program Manager quarterly.
• Shall create a class roster in CTS before each session.
• Shall offer Interactive Customer Evaluations (ICE) forms to each customer at the end of each class cycle, workshop or individual interaction during office hours.
• Shall provide monthly statistics to the program manager.
• Shall meet weekly with Relocation Readiness Program Manager to discuss program statistics and progress. Meetings can be in person or telephonic.
• Shall shall interact with customers and staff in accordance with professional business standards and in compliance with military customs and courtesies

Education & Qualifications:

• Minimum of 1 (one) year experience in customer service oriented tasks.
• Minimum of 1 (one) year experience working with military families or community outreach programs
• Shall possess German language knowledge at the C2 level