IT Analyst

Batavia, IL

Full Time

Mid Level

Job title: IT Analyst

Location: Batavia, IL

Duties:

• Solution design and understanding of complex workflows within ServiceNow.

• Develop reports and dashboards within ServiceNow.

• Create Knowledge Articles to document work where appropriate.

• Perform operational support for system defects as they arise.

• Perform basic system administration duties with ServiceNow.

• Work with stakeholders to gather requirements.

• Provide training to end users for developed applications.

• Participate in peer code reviews.

• Address configuration changes to the ServiceNow platform.

• Extend existing OOB ServiceNow modules to address enhancements requests.

• Coordinate testing activities using the ServiceNow Test Administration Suite.

• Triage incoming ServiceNow support issues and attend to the current backlog of open

incidents and defects

Education/Qualification:

• A minimum of 4 years’ experience working with the ServiceNow Platform.

• Knowledge of ServiceNow’s core application modules such as Incident, Problem, Change, Release, Service Catalog, Knowledge, Agile and Self-Service Portal.

• Understanding of relational database concepts.

• Competency in modern software development methodologies using JavaScript.

• ServiceNow Administration Certified highly desirable.

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Welcome to Ladgov Corporation's Career Page. Please feel free to review our open positions and consider applying to the positions that matches your qualifications. Ladgov Corporation staff are monitoring the applications on a daily basis.

You will be contacted after you have submitted your application. Please understand some of the posted jobs may have been filled, therefore you may be contacted at a later date should there be a vacany.

Best of luck,

LADGOV CORPORATION

IT Analyst

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