Front Desk / TAP Data Entry Specialist

Minot AFB, ND
Full Time
Mid Level

Location: Minot AFB, North Dakota
Schedule: Full-time, Monday–Friday, 0730–1630 (up to 40 hours/week)

Position Summary

Provides front desk customer service and administrative support for the Military & Family Readiness Center, with primary responsibility for Transition Assistance Program (TAP) data entry, records management, and customer intake in support of Air Force personnel and families.

Key Responsibilities

  • Greet visitors and answer telephone inquiries; refer customers to appropriate M&FRC staff

  • Perform TAP data entry and maintain individual customer records using AFFIRST and related systems

  • Prepare, edit, and proofread correspondence, reports, and administrative documents

  • Maintain office files, records, and calendars in accordance with Air Force records management requirements

  • Process incoming and outgoing correspondence, mail, and electronic communications

  • Maintain appointment schedules and customer intake documentation (e.g., Statements of Understanding)

  • Requisition office supplies and assist with time and attendance documentation

  • Serve as primary records custodian for M&FRC

Required Qualifications

  • Proficiency with Microsoft Word, Excel, Access, and Outlook

  • Strong written and verbal communication skills with attention to detail

  • Ability to provide professional customer service using tact and courtesy

  • Knowledge of administrative and clerical procedures; familiarity with Air Force terminology preferred

  • Ability to obtain base access and pass required background checks

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