Customer Support Specialist

Grafenwoehr, Bavaria, Germany

Full Time

Experienced

Position Overview:
Ladgov Corporation is seeking a dependable and customer-focused specialist to support Army Community Service (ACS) at Tower Barracks. This role provides front desk support, information and referral services, and manages Lending Closet operations to assist Soldiers and their Families during relocation.

Schedule: Monday–Friday, 0730–1600 (excluding U.S. federal holidays)
Location: Tower Barracks, Grafenwoehr, Germany

Responsibilities:

Serve as front desk point of contact for ACS clients.
Provide accurate referrals and connect clients with appropriate ACS staff.
Manage Lending Closet item issuance, return, inspection, and inventory.
Support PCS/ETS in- and out-processing.
Maintain accurate records in the ACS Staff database.
Prepare welcome packets and update outreach materials.
Confirm class/event attendance and notify clients of schedule changes.

Qualifications:

1+ year experience in customer service or military family support.
Ability to lift up to 60 lbs.
Authorized to work in Germany; CAC-eligible with approved background check.

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Welcome to Ladgov Corporation's Career Page. Please feel free to review our open positions and consider applying to the positions that matches your qualifications. Ladgov Corporation staff are monitoring the applications on a daily basis.

You will be contacted after you have submitted your application. Please understand some of the posted jobs may have been filled, therefore you may be contacted at a later date should there be a vacany.

Best of luck,

LADGOV CORPORATION

Customer Support Specialist

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