Helpdesk Technician

Job tittle  : Helpdesk Technician

Location : Tampa , FL

Travel      :N/A

Duties     : 

•  Provide corrective action and diagnose problems through phone, electronic communication and in-person support
• Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
• Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
• Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
•  Provide Tier II support to end users for either Personal Computer (PC), server, or applications and hardware.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreates user problems to resolve operating difficulties.
• Recommend systems modifications to reduce current and future user problems.
• Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
• Provide support for Video Teleconferencing program.
• Maintain/troubleshoot Network Connectivity issues.
•  Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.
•  Perform basic PC hardware troubleshooting.
•  Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff.
• Provide support in installation of clinical end user devices, network devices, and peripheral devices.
• Assist Tier III teams with installing medical applications and servers.
• Assist Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers
• Provide support in maintenance of business continuity and disaster recovery program. Provide support in LAN/WAN/PC/Server-related security program.
• Support MTF with Video Teleconferencing program.
• Manage functional application of an automated call distribution system.
•  Maintain library of current scripts, software media, and lice
• Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
•  Provide support in network upgrade and expansion as needed.
• Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTFhosted medical applications/servers:

1.  Assist Tier III teams in applying software updates, security patches and DISA STIGs
2. oAssist Tier III teams with mitigating vulnerabilities

• Complete and maintain currency of 6 MDG required training

Qualificatiuon :  The appliocant shall provide support and expertise to the “Journeyman” level to support the mission of the 6th Medical Group

,the applicant must maintain a minimum of CompTIA Security + certification.

The applicant must have demonstrated extensive knowledge, competencies, technical skills, and abilities to support the configuration.

Education Experience : IAW DoD instruction 8570, as a minimum, Network Infrastructure and Functional Systems Administration and Engineering Support contractors under this effort require a minimum of CompTIA Security+. Information Technology Support contractors under this effort also require a minimum of CompTIA Security+.