Public Engagement Training Coordinator

Bend, OR

Part Time

Entry Level

Job Title : Public Engagement Training Coordinator

Location : Deschutes National Forest Office, Bend , OR

Job Overview :

The Public Engagement Training Coordinator will facilitate strategies aimed at maintaining professional and constructive interactions between staff and the public. These strategies are intended to de-escalate tense situations and promote mutual respect and understanding.

Key Responsibilities :

Training Delivery: Conduct high-quality, in-person training sessions for both permanent and temporary staff members who have public-facing roles. Each training session may accommodate up to 30 attendees.

Training Topics: Cover essential topics within the training program, including:

Active Listening: Teach participants to listen attentively to customer concerns without interruption, demonstrating empathy and understanding.

Empathize and Validate: Guide employees in acknowledging and validating customer feelings and frustrations, emphasizing the importance of their concerns.

Offer Solutions: Foster a collaborative approach to problem-solving, encouraging staff to find solutions and propose alternatives to address customer issues.

Follow Up: Stress the importance of post-resolution follow-ups to ensure customer satisfaction and establish positive, ongoing relationships.

Note :

The Public Engagement Training Coordinator will be instrumental in enhancing the preparedness of Deschutes National Forest staff when engaging with the public and contributing to a safer and more respectful public-facing environment.

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Welcome to Ladgov Corporation's Career Page. Please feel free to review our open positions and consider applying to the positions that matches your qualifications. Ladgov Corporation staff are monitoring the applications on a daily basis.

You will be contacted after you have submitted your application. Please understand some of the posted jobs may have been filled, therefore you may be contacted at a later date should there be a vacany.

Best of luck,

LADGOV CORPORATION

Public Engagement Training Coordinator

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