Medical Administrative Assistant

Job Title: Medical Administrative Assistant 

Location: Geilenkirchen ,Germany

Duties:

• Reviews referrals for suitability, administrative, and clinical completeness, covered TRICARE benefit, required tests and pre-work. Coordinates with referring provider in cases where additional referral information is required
• Coordinates with specialty referral clinics (internal or external) on special patient instructions and tests required prior to appointment.
• Advises patients of the provider, location, time and day of referral appointments or requests the patient call back for appointment information if not provided appointment prior to leaving MTF
• Assists team members in providing pre-appointment instructions to patients as indicated
• Locates referral requests and ensures appropriate documents are available prior to all specialty appointments
• Prints diagnostic reports and treatment profiles as necessary.
• Contacts patients in event referral requests are invalid, disapproved by second level review and reschedules patients as soon as possible or instructs patients of other health care options. Submits referrals when required for medical necessity and appropriateness review.
• Receives and appropriately forwards clinical phone consult requests from patients.
• Follows-up with MTF providers who did not complete referral results within required timelines.
• Greets patients, screens and appropriately routes phone calls.
• Relieves requesting provider from as many administrative burdens as possible.

Education & Qualifications:

• The applicant shall be knowledgeable in general medical ethics, health records administration, telephone etiquette, office management methods, excellent communications and customer service skills, strong organizational background and computer operations to include Microsoft Windows and Microsoft Office applications, for the creation of meeting slides and deliverables. Applicant must understand the importance of deadlines.
• High School diploma or General Educational Development (GED) equivalency.
• Completed training in Microsoft Windows and Excel.
• Completed and maintains Basic Life Support Training