Lead Tour Guide (LTG)

Washington, DC

Full Time

Entry Level

Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, Washington, D.C.
Requirements: The candidate shall have a:
- U.S. citizenship
- Minimum 3 years of customer service experience in a tour setting
- At least 1 year public speaking experience with groups over 30
- At least 1 year experience with Microsoft Office Suite
- Current CPR certification
- Must pass BEP security clearance
Duties: The candidate must:
- Support the SLT in supervising daily tour operations
- Ensure proper assignment of tour guides for daily and special events
- Conduct tours for general and specialized audiences
- Maintain readiness of tour materials and equipment
- Serve as backup for PM or TS when necessary
- Enforce tour policies, crowd control, and safety procedures

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