Helpdesk Technician

DC, WA

Full Time

Experienced

Job title: Helpdesk Technician
Location: Washington, DC
Schedule: full time
Qualification:

Professional Certificate (CompTIA A+, Network+, Security+, or CCNA) or Associate Degree
3 years of relevant experience
Proficiency in troubleshooting network applications, hardware, and software issues
Strong understanding of standard Windows desktop applications and email systems
Excellent communication and customer service skills

Duties:

Provide phone and in-person support to users for email, directories, and desktop applications
Serve as the initial point of contact for troubleshooting network applications
Diagnose and resolve hardware and software PC and printer problems
Assist users with applications developed under the contract or its predecessors
Ensure efficient resolution of technical issues and provide timely updates to users
Document and track support requests and resolutions
Communicate effectively with users to understand and address their technical problems

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Welcome to Ladgov Corporation's Career Page. Please feel free to review our open positions and consider applying to the positions that matches your qualifications. Ladgov Corporation staff are monitoring the applications on a daily basis.