Patient Liaison in Geilenkirchen NATO Air Base

Job Title: Patient Liaison (Geilenkirchen NATO Air Base)

Job Type: Part-time

Responsibilities:

1. Patient Advocacy:

   • Serve as a liaison between patients and healthcare providers, ensuring patients' needs, concerns, and preferences are effectively communicated and addressed.

2. Cultural Sensitivity:

   • Demonstrate a deep understanding of cultural nuances to facilitate effective communication between patients and healthcare professionals, fostering a comfortable and inclusive environment.

3. Appointment Coordination:

   • Assist patients in scheduling appointments, coordinating transportation, and navigating the healthcare system, ensuring timely access to medical services.

4. Information Conveyance:

   • Clearly communicate medical information, treatment plans, and follow-up instructions to patients, helping them comprehend and actively participate in their healthcare journey.

5. Conflict Resolution:

   • Address and resolve patient concerns or issues promptly, working collaboratively with healthcare teams to ensure a positive patient experience.

6. Patient Education:

   • Provide information to patients about available healthcare services, preventive care, and resources, promoting health literacy and empowerment.

7. Documentation:

   • Maintain accurate and confidential records of patient interactions, ensuring compliance with privacy and confidentiality regulations.

8. Collaboration with Healthcare Teams:

   • Collaborate with medical professionals, administrative staff, and other healthcare team members to facilitate cohesive and patient-centered care.

Qualifications:

• Fluency in English and German. 
• Excellent interpersonal and communication skills.
• Previous experience in a patient liaison or customer service role within a healthcare setting is preferred.
• Cultural awareness and sensitivity to effectively engage with a diverse patient population.
• Strong organizational skills and attention to detail.
• Familiarity with healthcare systems and processes.