Medical Appointment Clerk

Job Title:  Clinical Social Worker

Location:  Osan Air Base, Korea

Travel:  N/A

Qualifications: 

• English class credit points from a College or University (at least one (1) credit);

OR

• Proof of minimum of one (1) year working experience in a U.S. Government job position within the last
  five years.

OR

• Documentation of Test of English for International Communication (TOEIC) with a score NOT less
  than 750, which was obtained within last three (3) years
• Possess sufficient initiative, interpersonal relationship skills and social sensitivity
  such that he/she can relate constructively to a variety of patients from diverse backgrounds.
• At least one (1) verifiable year of experience for medical administration, office management, scheduling, or practice management.

Duties:

• Schedules medical appointment.
• Notify Tricare Operations and Patient Administration office when a patient is not registered
  in system. Ensures demographic information in CHCS is updated as necessary.
• Sends telephone consultation requests to the appropriate clinic/staff when directed by the
  booking protocols.
• Calls patients as needed to schedule, reschedule, and/or cancel appointments.
• Answers 90% of calls within 90 seconds.
• Ensures 8% or less of calls are abandoned.
• Ensures calls are answered in 45 seconds or less for each appointment line
• Maintains an average talk time of 180 seconds or less per call.
• Attends the monthly access to care meeting.

Education/Certification:

• High School Diploma or General Educational Development (GED)
  equivalency certificate.