LMS Technical Support Specialist

Portsmouth, VA
Full Time
Experienced

Schedule:

Full-time technical support should be available throughout active academic sessions. Coverage must support students and instructors during online instructional periods, including evening classes.

Summary:

The LMS Technical Support Specialist will maintain reliable student and instructor access to the online learning environment and resolve technology problems that could interfere with instruction.

Requirements:

  • Must have experience supporting Learning Management Systems or online learning platforms.
  • Must be capable of troubleshooting account, access, and course-delivery issues.
  • Must understand online course and user-account administration.
  • Must comply with applicable information-security and privacy requirements.

Duties:

  • Maintain student and instructor access to the LMS.
  • Troubleshoot technical problems affecting online instruction.
  • Verify courses and instructional materials are accessible before sessions begin.
  • Track and escalate unresolved technical issues when necessary.
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