Tour Scheduler (TS)

Washington, DC

Full Time

Entry Level

Job Type: Full-Time.
Job Location: Bureau of Engraving and Printing, Washington, D.C.
Requirements: The Candidate shall have :
- U.S. citizenship
- Minimum 2 years of customer service experience handling high call/email volume
- At least 1 year experience using scheduling/reservation software and MS Office
- Must pass BEP security clearance
Duties: The Candidate must:
- Schedule all tours (public, school, congressional, ASL, etc.) using BEP software
- Answer tour office phones and respond to inquiries via phone/email
- Confirm reservations, send confirmation packets, and update tour calendar
- Coordinate visitor requirements including accessibility or language needs
- Prepare ticket inventory, reports, and daily scheduling documentation
- Serve as the communications hub for the TVC’s public interface

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