Medical Services Coordinator

Location: 86th Medical Group, Ramstein AB, Germany
Schedule: Monday–Friday, 0700–1630 (excluding U.S. federal holidays)

Responsibilities

• Review referrals for completeness, TRICARE coverage, and required pre-tests; coordinate with providers for corrections.

• Register/update patient data in MHS GENESIS, EWRAS, and DEERS.

• Assist with Right of First Refusal determinations and schedule specialty referrals within ATC standards.

• Coordinate with clinics for patient instructions and required testing.

• Track all referrals and appointments, ensuring results are returned to providers and documented in medical records.

• Support preparation of monthly reports, MEB, and Service Treatment Record programs.

• Provide administrative assistance and act as central point for referral questions.

• Deliver exceptional customer service—greet patients, answer phones, and provide health benefit advice.

Qualifications

• High School Diploma or GED (Administrative Assistant program preferred).

• Basic proficiency in Microsoft Windows and Excel.

• Current BLS certification.

• Strong knowledge of TRICARE, medical terminology, records management, and customer service principles.

• Ability to read, write, and communicate effectively in English